Return Policy
We strive to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your skincare products, we offer a hassle-free return policy subject to the following terms and conditions:
Eligibility for Returns:
- Skincare products are eligible for return within 15 days from the date of purchase.
- Returned items must be unused, unopened, and in their original packaging to qualify for a refund or exchange.
Proof of Purchase:
- Customers must provide proof of purchase, such as a receipt or order confirmation, when initiating a return.
Refund or Exchange:
- Customers have the option to receive a refund for the returned items, exchange them for another product of equal or lesser value, or receive store credit.
- Refunds will be issued to the original form of payment within 15 business days after the returned items are received and inspected.
Return Process:
- To initiate a return, please contact our customer service team at info@jbellamodernskin.com to obtain a return authorization.
- Once authorization is granted, carefully package the items and include a copy of the original proof of purchase.
- Ship the return package to: 18707 SW Century Drive, Bend, OR 97702. Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
Exceptions:
- Certain items may be non-returnable for hygiene reasons, such as opened skincare products or items marked as final sale.
- Returns of promotional or discounted items may be subject to different terms and conditions.
- Damaged or Defective Products:
- If you receive damaged or defective skincare products, please contact us immediately at 541.316.0347 to arrange for a replacement or refund.
Contact Us:
- If you have any questions or need assistance with your return, please don't hesitate to reach out to our customer service team at info@jbellamodernskin.com
Please review our return policy carefully before making a purchase. By placing an order with us, you agree to abide by the terms and conditions outlined above. Jbella Modern Skin reserves the right to update or modify this return policy at any time without prior notice.